Last updated: 12 May 2026
This privacy statement explains when and why Polaris Health BV (hereinafter “Polaris”) collects and uses your personal data. Personal data means any information relating to an identified or identifiable natural person (the data subject). We consider it important that you are aware of this statement and of how we process personal data, and we therefore ask you to read it carefully.
Polaris emphasises that it makes every effort to act in accordance with (i) EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, and (ii) the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
If you have any questions about our privacy statement, you can always contact our contact person at privacy@polaris-health.ai or privacy@cavell.ai.
Polaris collects your personal data for several purposes.
We collect, store and process any information you provide to us (through our contact form). This information may be processed for the purposes described below:
The personal data above is processed on the basis of Article 6.1 (a and b) of the General Data Protection Regulation, namely the necessity for the performance of a contract and/or the consent you have given for the processing of your personal data.
The personal data above is processed on the basis of Article 6.1 (c) of the General Data Protection Regulation, namely our statutory accounting obligations.
Each time you visit our website or receive our newsletter, we collect information through cookies and other techniques. For more information about this, please see our cookie statement below.
We do not retain your personal data for longer than is necessary for the purposes set out in this privacy statement.
If you subscribe to our newsletter, we retain your personal data until you unsubscribe.
If you submit a question to us, we retain your personal data for 1 year.
Your data is processed by us confidentially. We implement various technical and organisational security measures in such a way that the processing meets the requirements of the GDPR.
We may also receive information about you from third parties (e.g. the organisation you work for). We may use this indirectly obtained information to verify and supplement the information we obtain directly from you, in order to keep your personal data complete and up to date.
Your personal data may be shared with our processors when this is strictly necessary for the provision of Polaris’ services. Polaris obliges its processors to process personal data in a secure and confidential manner by entering into a data processing agreement or similar agreement with them.
In addition, we will not transfer the data you provide to third parties unless this is legally required and permitted. Your personal data will not be transferred to third parties outside the European Economic Area, unless there is an agreement with that third party implementing standard contractual clauses, or an adequacy decision exists for the country in question.
The GDPR grants individuals rights with regard to the personal data Polaris holds about them. You can exercise these rights free of charge by sending an email to privacy@polaris-health.ai or privacy@cavell.ai. As a data subject, you can exercise the following rights:
Polaris Health BV Lovelddreef 23A 9880 Aalter privacy@polaris-health.ai
Belgian Data Protection Authority Drukpersstraat 35, 1000 Brussels Tel.: +32 (0)2 274 48 00 contact@apd-gba.be
We may amend this statement from time to time and will always publish the most recent version on the website. When we publish changes to our privacy statement, we will update the date and version number of the “last update” of our privacy statement. We therefore recommend that you read our privacy statement regularly.
To improve your experience when visiting this website, cookies are placed. This statement provides details about the cookies in use.
Please do not hesitate to contact us at privacy@polaris-health.ai or privacy@cavell.ai if you have any questions or comments. You can also find more information about how Polaris protects your privacy in our privacy statement above.
A cookie is a small piece of data stored by a website in a web browser. The use of cookies allows a website to recognise your browser as a visitor, with the aim of remembering information about you. Cookies enable a website to recognise your browser so that you can browse a site more quickly and easily. They also make it possible to save your personal settings and preferences, so that, for example, you do not have to select your preferred language again on a return visit. Certain cookies may also be placed by a third party, for example Google Analytics for measuring the use of the website (these are known as third-party cookies).
Polaris Health BV (hereinafter: “Polaris”), the operator of this website, uses necessary cookies on its website.
Necessary or essential cookies are cookies that are required for the website to function. These cookies cannot be refused.
Session cookies are only temporarily stored in your browser or application. As soon as you close and exit your browser or application, these cookies are deleted.
Persistent cookies remain on your computer or mobile device even after you close your browser or application. Persistent cookies make it possible to recognise you on subsequent visits to the website or application. Persistent cookies remain on your device until they reach their expiry date, until a new cookie is installed, or until you delete them in the settings of your browser, application or mobile device.
| Cookie | Description | Duration | Type |
|---|---|---|---|
| XSRF-TOKEN | Cookie for fraud detection of calls | Session | Essential |
| Hs | Security cookie for Hive (legacy) | Session | Essential |
| svSession | Session cookie for identification | 6 months | Essential |
| SSR-caching | Performance cookie for rendering | 24 hours | Essential |
| TS* | Cookies for detecting attacks | Session | Essential |
| bSession | Used to measure system effectiveness | 24 hours | Essential |
| fedops.logger.sessionId | Tracks session errors and issues (resilience) | 12 months | Essential |
| _wixAB3|* | Cookie for site experiments | 6 months | Essential |
| server-session-bind | Cookie for API protection | Session | Essential |
| client-session-bind | Cookie for API protection | Session | Essential |
You can manage or refuse the installation of cookies at any time through your browser settings or via the cookie manager on the website. Cookies that are already installed on your computer or mobile device can be deleted at any time. How you do this depends on the browser you are using:
Please note that disabling cookies may cause certain functionalities or applications on the website not to work, or to work less well. Essential and functional cookies cannot be adjusted because they are necessary in order to provide our online services.
When we make changes to this document, we will update the date and version number of the “last update”. You can always find the latest version on our website. We therefore recommend that you read our cookie statement regularly.
If you have any questions about the way we process and protect your personal data, please do not hesitate to contact us at privacy@polaris-health.ai or privacy@cavell.ai.
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